A lot has happened in the last 13 years. Our online store as you see it today has not much in common with the one that started in 2007.
With a small warehouse in Hornstein in Burgenland, we were at that time the first online store for Rowan yarns in Austria.
With the following many years of experience in shipping, the positive customer feedback and the constantly increasing assortment, the desire for more customer proximity and personal exchange arose. Larger storage capacity became necessary and we decided to move to Wiener Neustadt in 2015.
Here we have a nice salesroom (currently closed due to the Covid 19 pandemic) and hold different courses in it.
The courses often open up new, unexpected perspectives.
The many encounters with creative, handcrafting women, the creative exchange and the enthusiasm of our customers enable us to do work that gives joy, meaning and content.
An online store can only function reliably with strong partners.
Since the beginning we rely on the flexible open source store system Zen Cart in the background. With increasing accesses, the demands on the server hosting the store also become higher. In the provider All-Inkl we have an excellent partner for hosting our website since 2011 and can also offer you a secure shopping experience due to permanent SSL encryption.
GLS, Post, DPD and DHL Express transport our packages quickly and reliably to all countries.
Our payment providers Braintree, PayPal and Sofort allow us to offer a wide range of possible payment methods for you to choose from.
And the IT Recht Kanzlei checks our terms and conditions and other legal texts.
We have greatly expanded our range of products in recent years. For us, the mass of articles is not the most important thing. We carefully select the yarns we include in our assortment and focus on premium yarns manufactured in Europe, which we can then also deliver quickly and reliably.
With the German manufacturer Atelier Zitron, we have since 2014 completely in Germany produced yarns in the program, which are also all Ökotex 100, product class 1 certified.
Since the foundation of Wollerei, we have been trying to expand the range of certified yarns and are pleased to be able to supply some GOTS certified yarns with Fair Cotton by Katia, Organic Cotton by Schachenmayr, Vivaldi by Gedifra and Semilla Melange by BC Garn.
We have also greatly expanded our service area on the website in recent years. For example, you will find the current color chart for each yarn and in our knitting gallery (menu item Designs) the matching designs with detailed information on yarn requirement. You can browse through our extensive range of instruction booklets, which are always in stock, to quickly see if the models in the booklet are of interest to you. With the yarns you will also always find access to realized projects of knitters from all over the world on Ravelry.
Our loyalty program rewards regular customers with interesting discounts and our newsletter always has exclusive offers for newsletter subscribers in addition to current information about Zitron, Gedifra, Rowan and Schachenmayr.
Since May 2015 our online store is responsive, so the display adapts to your iPhone, iPad, Android tablet or whatever device you use.
To find out about current offers and workshop dates, you can also use our Wollerei App, which is available for Android:
Wollerei App for Android
Since March 2019 we have customer reviews in cooperation with the independent service provider Shopvote. Some time after completing an order, you will receive an email where you have the opportunity to submit your review. Read all Wollerei reviews on Shopvote here.
We have integrated many of these changes based on customer feedback and are always open to your ideas.
More new functionalities are in the pipeline, we are not standing still!
We look forward to the next 13 years with our partners and with you.
Thank you for placing your trust in us!