Where and how we ship

Within the EU we ship by GLS, DPD or Post. You are free to choose which shipping method you want.
From an order value of 100 € we deliver free of charge in Austria (GLS only).
Already from 200 € order value we deliver free of charge to Germany (GLS only).
In any case, your shipment is insured and we will send you a link to track your package online.
Please note that we cannot deliver to packing stations via GLS or DPD! Delivery to packing stations is only possible by Post.

Note for customers in the USA:
Due to the customs policy of the current US administration, we are unfortunately no longer able to ship to the United States.

Prices and Taxes

For customers within the EU, all product prices include the statutory VAT.
Please note that since 01.07.2021 we are obliged to charge customers within the EU the tax of the EU country to which delivery is made. The prices on our website are shown in Euro and include Austrian VAT as long as you are not logged in or have selected a delivery country for the order. Please note that the final price depends on the actual VAT that applies to your order. You will see the final price including the VAT rates valid for the ordered items in the last order step, as soon as it is clear to which EU country you want to be delivered.
Customers outside the EU will not be charged VAT. For companies in the EU outside of Austria, which deposit a valid UID in their customer account, no tax will be charged either.
If you order from a country outside the EU, please note that customs or import fees may be incurred in your country, which are to be borne by you.

Delivery Times

For needles and accessories, we keep everything we offer in stock. This means your order will be shipped on the same or the next business day after we receive payment.
For yarns, each color listing indicates whether we have it in stock or need to order it from the manufacturer. Generally, any color you can order that we don’t currently have in stock will be ready to ship within 5 business days. If you order colors we have in stock, we’ll ship them immediately or on the next business day.
Use your customer account to track the status of your order, and be sure to check the status update emails we’ll send to your email address.

During the order process you will be asked if we may pass on your email and phone number to the shipping company.
Please tick Yes here in your own interest, this way you will receive an email from the Post, DPD or GLS with a package announcement, you can track your package more easily, arrange desired dates and increase the delivery rate.

The delivery times are indicated in working days. Due to the ongoing COVID-19 pandemic, please expect slightly longer transport time than indicated, especially for deliveries outside of Austria.
We have no influence on the transport time, which in Austria is 1 to 2 working days in normal times, but these are not normal times.

Our shipping costs

Regardless of the weight, we charge the following flat rates for shipping within the EU.
These prices are for EU countries final prices including the applicable VAT in the respective country:

	EU	GLS	DPD	POST	free shipping over	Transit times (business days)
	Austria	4,90 €	5,50 €	5,90 €	100 € (GLS only)	1 - 2
	Germany	10,90 €	13,00 €	15,00 €	200 € (GLS only)	2 - 3
	Belgium	13,90 €	20,00 €	20,00 €	250 € (GLS only)	2 - 3
	Luxemburg	13,90 €	20,00 €	20,00 €	250 € (GLS only)	2 - 3
	Netherlands	13,90 €	20,00 €	20,00 €	250 € (GLS only)	2 - 3
	France	13,90 €	20,00 €	20,00 €	250 € (GLS only)	3 - 4
	Slovenia	14,90 €	17,00 €	20,00 €	300 € (GLS only)	2 - 3
	Hungary	14,90 €	17,00 €	20,00 €	300 € (GLS only)	2 - 3
	Czech Republic	14,90 €	17,00 €	20,00 €	300 € (GLS only)	2 - 3
	Slovakia	14,90 €	17,00 €	20,00 €	300 € (GLS only)	2 - 3
	Danmark	14,90 €	20,00 €	21,00 €	300 € (GLS only)	2 - 3
	Poland	15,90 €	20,00 €	20,00 €	300 € (GLS only)	3 - 5
	Italy	15,90 €	20,00 €	20,00 €	300 € (GLS only)	3 - 5
	Romania	15,90 €	35,00 €	20,00 €	300 € (GLS only)	4 - 5
	Bulgaria	15,90 €	30,00 €	20,00 €	300 € (GLS only)	3 - 5
	Croatia	18,90 €	20,00 €	20,00 €	300 € (GLS only)	3 - 5
	Sweden	23,00 €	20,00 €	21,00 €	-	4 - 5
	Finland	23,00 €	30,00 €	20,00 €	-	4 - 5
	Estonia	28,00 €	30,00 €	20,00	-	5 - 7
	Latvia	28,00 €	30,00 €	21,00 €	-	4 - 6
	Lithuania	28,00 €	30,00 €	20,00 €	-	5 - 7
	Ireland	28,00 €	30,00 €	21,00 €	-	4 - 6
	Portugal	28,00 €	30,00 €	21,00 €	-	5 - 7
	Spain	28,00 €	30,00 €	21,00 €	-	5 - 7
	Greece	50,00 €	30,00 €	21,00 €	-	7 - 9
	Malta	50,00 €	-	23,00 €	-	5 - 7
	Cyprus	50,00 €	-	23,00 €	-	6 - 10

Within Europe outside the EU (only possible for orders with a maximum weight of 20 kg) we ship with post and charge by weight.

	Non EU	0 - 1 KG	1 - 2 KG	2 - 4 KG	4 - 10 KG	10 - 20 KG	Transit (business days)
	Albania	19 €	21 €	28 €	50 €	134 €	7 - 10
	Bosnia	19 €	21 €	28 €	50 €	134 €	4 - 8
	United Kingdom	19 €	21 €	28 €	50 €	134 €	5 - 7
	Liechtenstein	19 €	21 €	28 €	50 €	134 €	3 - 5
	Montenegro	19 €	21 €	28 €	50 €	134 €	5 - 9
	Norway	19 €	21 €	28 €	50 €	134 €	5 - 7
	Switzerland	19 €	21 €	28 €	50 €	134 €	3 - 5
	Serbia	19 €	21 €	28 €	50 €	134 €	5 - 9
	Spain (Canary Islands)	19 €	21 €	23 €	35 €	99 €	5 - 7

To the following countries outside Europe (only possible for orders with a maximum weight of 20 kg) we ship with post and charge by weight.

	World	0 - 1 KG	1 - 2 KG	2 - 4 KG	4 - 10 KG	10 - 20 KG	Transit (business days)
	Marocco	19 €	21 €	28 €	50 €	134 €	6 - 10
	Tunesia	19 €	21 €	28 €	50 €	134 €	6 - 8
	Turkey	19 €	21 €	28 €	50 €	134 €	5 - 10
	Canada	22 €	27 €	38 €	69 €	185 €	6 - 10
	Brazil	25 €	36 €	49 €	90 €	233 €	10 - 12
	Guadeloupe	25 €	36 €	49 €	90 €	233 €	10 - 12
	Hongkong	25 €	36 €	49 €	90 €	233 €	10 - 12
	India	25 €	36 €	49 €	90 €	233 €	10 - 12
	Indonesia	25 €	36 €	49 €	90 €	233 €	10 - 12
	Japan	25 €	36 €	49 €	90 €	233 €	10 - 12
	Martinique	25 €	36 €	49 €	90 €	233 €	10 - 12
	Mauritius	25 €	36 €	49 €	90 €	233 €	10 - 12
	Réunion	25 €	36 €	49 €	90 €	233 €	10 - 12
	Singapore	25 €	36 €	49 €	90 €	233 €	10 - 12
	South Africa	25 €	36 €	49 €	90 €	233 €	10 - 12
	South Corea	25 €	36 €	49 €	90 €	233 €	10 - 12
	Australia	30 €	44 €	66 €	132 €	386 €	6 - 9
	New Zealand	30 €	44 €	66 €	132 €	386 €	6 - 9