Wollerei - Premium Yarns made in Europe
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What are the shipping costs and the delivery times?

Please note that this in an information page about normal shipping only.
To see our EXPRESS shipping fees for different countries visit our EXPRESS shipping info page.

Please also note the constantly updated information on the effects of the COVID-19 pandemic on Wollerei.

Where and how we ship

Due to the COVID-19 pandemic, we currently only deliver to the countries listed in the table below. Unfortunately we cannot accept orders from other countries.
In Austria or Germany we ship by GLS, DPD or Post. You are free to choose which shipping method you want.

To countries outside Europe we ship with DHL Express only!
Due to the current COVID-19 pandemic the Austrian post does not accept parcels to most countries outside Europe.
Please use our DHL Express shipping instead.

NEW: free shipping in Wiener Neustadt
As we have to keep our salesroom closed until further notice and cannot offer self-collection, we will send you your order in Wiener Neustadt free of charge by GLS!
Please be fair and avoid orders of a single ball or a single knitting needle when using this free service.

From an order value of 80 € we deliver free of charge in Austria (GLS only).
Already from 150 € order value we deliver free of charge to Germany (GLS only).

To other EU countries we ship with GLS.
To countries outside the EU we ship with POST.
In any case, your shipment is insured and we will send you a link to track your package online.
Please note that we cannot deliver to packing stations via GLS or DPD! Delivery to packing stations is only possible by Post.

Prices

For customers within the European Union all prices include VAT. For customers outside the European Union no VAT is charged. If you are outside the European Union please note that your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Delivery Times

Your order will be shipped after receipt of payment within the delivery times indicated for each item. All individually orderable yarns, magazines, needles, accessories and unique textile items are in stock and will be shipped the same or the following working day. Anchor crochet yarns, as well as bags of 10 balls / bags of 5 balls of other manufacturers we do not have in stock ourselves and therefore send them only after about 7 to 10 working days.
Please use your customer account to track the status of your order and also pay attention to the status update emails we send to your email address.
Please make sure that you do not use a company address as delivery address at the moment, if you can' be absolutely sure that it is possible to deliver to this company without any problems, even though it is closed.

During the order process you will be asked if we may pass on your email and phone number to the shipping company.
Please tick Yes here in your own interest, this way you will receive an email from the Post, DPD or GLS with a package announcement, you can track your package more easily, arrange desired dates and increase the delivery rate.

The delivery times are indicated in working days. Due to the current border controls in the EU, please expect slightly longer transport time than indicated, especially for deliveries outside of Austria.
We have no influence on the transport time, which in Austria is 1 to 2 working days in normal times, but these are not normal times.

Our shipping costs

Regardless of the weight, we charge the following flat rates for shipping within the EU:

  EU GLS DPD POST free shipping over Transit times (business days)
Austria Austria 3,90 € 4,50 € 4,80 € 80 € (GLS only) 1 - 2
Germany Germany 7,50 € 8,50 € 12,50 € 150 € (GLS only) 2 - 3
Belgium Belgium 9,90 € - - 200 € 2 - 3
Luxembourg Luxemburg 9,90 € - - 200 € 2 - 3
Netherlands Netherlands 9,90 € - - 200 € 2 - 3
France France 9,90 € - - 200 € 3 - 4
Slovenia Slovenia 9,90 € - - 200 € 2 - 3
Hungary Hungary 9,90 € - - 200 € 2 - 3
Czech Republic Czech Republic 9,90 € - - 200 € 2 - 3
Danmark Danmark 9,90 € - - 200 € 2 - 3
Slovakia Slovakia 9,90 € - - 200 € 2 - 3
Poland Poland 9,90 € - - 200 € 3 - 5
United Kingdom United Kingdom 12,50 € - - 200 € 3 - 5
Italy Italy 12,50 € - - 200 € 3 - 5
Sweden Sweden 12,50 € - - 200 € 4 - 5
Finland Finland 12,50 € - - 200 € 4 - 5
Croatia Croatia 12,50 € - - 200 € 3 - 5
Romania Romania 12,50 € - - 200 € 4 - 5
Bulgaria Bulgaria 12,50 € - - 200 € 3 - 5
Estonia Estonia 14,50 € - - 250 € 5 - 7
Latvia Latvia 14,50 € - - 250 € 4 - 6
Lithuania Lithuania 14,50 € - - 250 € 5 - 7
Greece Greece 14,50 € - - 250 € 7 - 9
Cyprus Cyprus 14,50 € - - 250 € 6 - 10
Ireland Ireland 14,50 € - - 250 € 4 - 6
Portugal Portugal 14,50 € - - 250 € 5 - 7
Spain Spain 14,50 € - - 250 € 5 - 7
Malta Malta 14,50 € - - 250 € 5 - 7

Within Europe outside the EU (only possible for orders with a maximum weight of 20 kg) we always ship with post and charge by weight.

  Non EU 0 - 3 KG 3 - 5 KG 5 - 10 KG 10 - 20 KG Transit times (business days)
Switzerland Switzerland 17 € 25 € 45 € 90 € 3 - 5
Liechtenstein Liechtenstein 17 € 25 € 45 € 90 € 3 - 5
Norway Norway 17 € 25 € 45 € 90 € 5 - 7
Spain (Canary Islands) Spain (Canary Islands) 17 € 25 € 45 € 90 € 5 - 7
United Kingdom (Channel Islands) United Kingdom (Channel Islands) 17 € 25 € 45 € 90 € 5 - 7

To countries outside Europe we ship with DHL Express only!

Due to the current COVID-19 pandemic the Austrian post does not accept parcels to most countries outside Europe.
Please use our DHL Express shipping instead.