What are my payment options?
Can I use cash on delivery as well?
Do you charge fees for payment options like credit card or PayPal?
Do you store my credit card information?
May I give you my credit card information via phone?
During the credit card checkout I was asked for a TAN-Code or password?
When paying with Amazon, Firefox displays the message that Amazon Pay requires access to the browser or the Amazon window simply does not load?
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Wollerei - Online Yarn Store
Wollerei FAQ Topics:
Wollerei FAQ
We have provided a list of answers to questions we frequently receive regarding our online store.
If you don’t see the answer to your question here, feel free to contact us.
If you don’t see the answer to your question here, feel free to contact us.
Wollerei - Payment Options
Wollerei - Prices and Discounts
I'm ordering from a country outside the EU. Do you charge VAT?
I run a company in the EU and have a VAT ID. Do you charge VAT?
I have a business license. Do you offer special conditions for me?
What is the Wollerei Loyalty Discount?
I run a company in the EU and have a VAT ID. Do you charge VAT?
I have a business license. Do you offer special conditions for me?
What is the Wollerei Loyalty Discount?
Wollerei - Shipping and Order Tracking
How much are the shipping costs?
Do you offer EXPRESS shipping?
I only want to order a knitting magazine or a needle. Can I get cheaper shipping?
I did not receive my parcel yet. Where is my order?
Do you offer EXPRESS shipping?
I only want to order a knitting magazine or a needle. Can I get cheaper shipping?
I did not receive my parcel yet. Where is my order?
Wollerei - Gift Certificates
Purchasing Wollerei Gift Certificates
How to send Wollerei Gift Certificates
Buying with Wollerei Gift Certificates
Redeeming Wollerei Gift Certificates
When problems occur
How to send Wollerei Gift Certificates
Buying with Wollerei Gift Certificates
Redeeming Wollerei Gift Certificates
When problems occur