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Important information - Please read before ordering or contacting us

published on: Wednesday 11 November, 2020

Important information - Please read before ordering

The COVID-19 pandemic also has an impact on Wollerei.

Our salesroom in Wiener Neustadt will remain closed until further notice, as we cannot meet the strict requirements for reopening during the COVID-19 pandemic here.

We will therefore continue to operate as a pure online shop.

Even a self-collection is not possible.
Orders from Wiener Neustadt will be shipped free of charge!

As many things change daily during this time, we will update this news article as soon as there are new current effects on our online shop.

Please read this article before contacting us.

last update: 12.11.2020, 21:00 


  • Due to the COVID-19 pandemic, Austrian Post is currently accepting almost no parcels to countries outside of Europe, or transport times are extremely long.

  • Therefore we offer shipping to countries outside of Europs exclusively by DHL Express until further notice.


  • Inform yourself on our shipping costs page about the countries to which we can currently ship

  • Some companies are still closed or only staffed with emergency personnel. Please make sure that you do not use a company address as delivery address anymore, unless it is possible to deliver to this company without any problems despite being closed.

  • During the order process you will be asked if we may pass on your email and phone number to the shipping company. In your own interest, please tick Yes here. This way you will receive an email from the Post, DPD or GLS with a parcel advance notice, you can track your parcel more easily, arrange desired delivery dates and increase the delivery rate. For deliveries outside the EU we always pass on the email, because otherwise transport is not possible.

  • In general, please expect slightly longer transport times with Post, DPD and GLS than at normal times, they do what they can.

  • Issue a permission to the parcel services to enable contactless delivery.

  • We have no influence on the transport time.

  • Stay healthy, take care of yourself and others by keeping your distance, wearing mouth and nose protection indoors and reduce your social contacts to an absolute minimum.

We wish you all the best, health and well-being in this extraordinary time.

More Wollerei news are available in our news archive.

You can always checkout all new products in our store at a glance here.

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